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Site Manager - Meaford

Department Corporate Assurance Date Posted5/15/2019

Position Type Full-Time Reference No. 2019-3622

LocationTBD, ON, Canada


Serco is a global service delivery company that specializes in delivering essential services on behalf of local and national governments and companies around the world. Our unique service ethos enables us to add real value to the organizations we work for and transform
the services they need to deliver. In Canada, Serco has more than 1,100 employees working in four Provinces, with a Canadian presence since the late 1990s. Federal and provincial governments turn to Serco to help them deliver consistently, anticipate and adapt to change, as well as achieve long-term transformational goals and meet commitments to the public. Serco makes a difference to the lives of millions of people in Canada and around the world by managing and delivering high-quality public services that
improve efficiency and the lives of others.

 

The Site Manager is responsible for ongoing operations support at the Meaford 4th Canadian Division Training Centre and the coordinated management of related projects. The successful candidate will lead the management team to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program and maximize customer satisfaction.

Duties & Responsibilities:

  • Responsible to plan, organize, direct and control the implementation of contracted services and operations at the 4th Canadian Division Training Centre in Meaford Ontario.
  • Authority in line with financial approval framework, including budgeting, KPI reporting and input into annual operating and capital budgets.
  • Direct subordinate Managers, employees and subcontractors in performance of section tasks and responsibilities.
  • Ensure all deliverables and other reports are completed accurately and on time to Serco corporate and client.
  • Ensure that standards for the accomplishment of short-term priorities are clearly articulated and that resources are made available to achieve the standard.
  • Track the success of major initiatives and make mid-course corrections.
  • Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
  • Maintain strong working relationships with key external stakeholders.
  • Accountable for delivering optimal site results within appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction, and financial performance.
  • Accountable for developing, implementing, and managing to business plan and delivering the agreed outcomes.
  • Accountable for selecting, developing, and managing a high performance team of employees to achieve expected outcomes. This includes delegating appropriate deliverables to subordinate staff and direct reports and holding them accountable for delivery with formal and informal performance reviews and management tools. This includes assignment of overtime where necessary.
  • Accountable for key supplier relationships, collaboration with corporate groups and other external stakeholders.
  • Accountable for ensuring that Serco’s interests are represented in joint partnerships or ventures.
  • Responsible for performance management of direct reports, subordinates and employees, including authority to hire, initiate corrective action, terminate subordinate staff in line with HR approval model.
  • Proactively manage opportunities to organically grow and expand the business.
  • Support other Serco Canada contracts and BD staff for rebids or proposal developments when requested.
  • Accountable for developing and tailoring plans to drive for results in the areas of safety, compliance, service delivery and cost.
  • Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.
  • Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Federal, Serco and customer safety regulations and procedures.
  • Other related duties relevant to this position as may be required.

 

Qualifications:

  • A degree in Business Administration/Management or Engineering based on a course of study from an accredited university, college or equivalent institution, or have at least 10 years’ experience in a managerial capacity in multi-service operations in the past 15
  • years.
  • Minimum of fifteen years demonstrated work experience.
  • Previous managerial/supervisory experience and strong performance management experience (required).
  • Financial Management skills (required).
  • Must be able to obtain and maintain a minimum Secret Government of Canada security clearance (required).
  • Possession of a valid Class 5 ON Driver’s License (required).
  • Possession of or the ability to obtain a DND 404 for operation of vehicles (required).
  • Program Management Professional certification (desired).
  • MS Office 2013 (Office 365) suite of programs (desired).
  • Operations experience on a military base or training centre (desired).
  • Contractual understanding of commercial and labour agreements (desired).

 

Competencies:

  • Effective communication skills and ability to work cross functionally within theorganization.
  • Excellent collaborative leadership and organizational skills.
  • The ability to consistently make quality decisions.
  • Strong degree of integrity and judgment.
  • Able to effectively delegate authority as required.
  • Strong planning, coordination, execution and analytical skills.
  • Proven ability to meet deadlines and changing priorities.
  • Solid technical, business and project management knowledge.
  • Strong internal and external relationship building skills.


Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.

Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

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