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Full Time Permanent Deputy Supervisor Metro East

Department Operations DTC Date Posted5/2/2019

Position Type Full-Time Reference No. 2019-3600

LocationMetro East DriveTest Office, 1448 Lawrence Ave E., Unit 15, Metro East, ON, Canada

Purpose of the Job:

  • Plan, organize and direct front-line employees on daily/weekly activities in the DTC, to meet Section service delivery objectives.
  • Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
  • Responsible and accountable to meet the Project Agreement KPIs.


Primary Duties and Responsibilities:

  • Direct subordinate employees in performance of section tasks and responsibilities.
  • Perform hands on work in support of section service delivery objectives.
  • Accountable for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model.
  • Accountable to ensure all assigned deliverables and other reports are completed accurately and on time.
  • Accountable to ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.
  • Communicate key business objectives to front-line staff.
  • Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.
  • Other related duties relevant to this position as may be required.



  • Effective communication skills and ability to work cross functionally within the organization.
  • Excellent collaborative leadership and organizational skills.
  • Strong degree of integrity and judgment.
  • Able to effectively delegate authority as required.
  • Willing to take ownership for the outcomes of projects within scope of responsibility.
  • Strong planning, coordination, execution and analytical skills.
  • Proven ability to meet deadlines and changing priorities.
  • Supervisory leadership skills:
    1. Capability in applying and ensuring consistent Performance Management practices (Coaching, Feedback, Expectations, Corrective Action).
    2. Capability in working with Manager to ensure the overall development of direct reports.
    3. Solid decision making skills.
    4. Team building aptitude, focus on productivity and collaboration.
    5. Solid communication skills to appeal to broad audiences including managerial, direct reports, and cross-functional relationships.
    6. Capability to influence others internally and externally, including senior leaders.
    7. Presents with impact. This includes skillfully facilitating discussions and confidently expressing ideas and insights when appropriate.
    8. Capability to exchange ideas and information effectively using tact and diplomacy when dealing with others.
  • Personal Attributes:


  • Innovative, creative and agile.
  • Anticipates issues and opportunities and proactively responds.
  • Focuses on solutions; drives results; contributes ideas that will inform and support Manager with making tough decisions in ambiguous situations.
  • Maintains effective and sustainable teams of direct reports.
  • Highly accountable and motivated with a strong work ethic.



  • Post-Secondary education in a related field or possess a relevant combination of education and experience
  • Five years’ experience in a leadership capacity
  • Ability to obtain and maintain security clearance is required.
  • Previous supervisory experience.
  • Possession of a valid Driver’s License i.e. A, B, M, Z, is preferred; if not, the ability to obtain all classes of licenses will be considered
  • Excellent computer skills in MS Office suite.
  • Comprehensive understanding of concepts and principles within own discipline and knowledge of others.
  • Ability to evaluate risk and related mitigation strategies.
  • Experience and understanding of contracts, SOW and labour agreements.
  • Communicates effectively – able to articulate ideas in a clear and persuasive manner.
  • Supervises people effectively – follows through with performance management including objective setting, regular feedback and review.
  • Strong project management skills with the ability to work on and track multiple projects simultaneously.


Health & Safety, Environmental:

  • Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.
  • Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Serco and customer safety regulations and procedures.
  • Accountable for the implementation of plans to drive for results in the areas of safety, compliance, service delivery and cost.
  • Authority to stop work or service delivery for matters relating to H&S and regulatory compliance risks.



  • Performs other tasks as assigned.
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.

Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

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