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Application Support Engineer Intern(Tier II)

Department IT Date Posted6/10/2019

Position Type Contract Reference No. 2019-3527

LocationToronto Head Office, 330 Bay Street, Suite 400, Toronto, ON, Canada


Purpose of the Job:

  • Responsible for troubleshooting and resolving all application related problems while working jointly with COTS and hosting partners. This position will be also responsible for the configuration, deployment, and overall Operations & Maintenance (O&M) of web-based 3rd party COTS and custom developed (Open Source) applications and the underlying Microsoft SQL database. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment.

 

Primary Duties and Responsibilities:

  • Troubleshoot application/database/system issues, and provide a Root Cause Analysis (RCA) collaborating with partners and/or Open Source communities. Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures (SOPs).
  • Provide off-hour support to avoid any service impact to the customer.
  • Test and deploy necessary fixes and application upgrades in collaboration with partners. Off-hour support will be required to avoid any service impact to the customer.
  • Consult with users to identify current operating procedures and to clarify program objectives.
  • Write manuals for users to describe functionality, installation, and standard operating procedures.
  • Participate in team-based projects, many of which may be matrix managed.
  • Perform other technical duties as assigned.

 

Qualifications:

  • A Bachelor's degree in Information Technology / Computer Science or related disciplines e.g. Engineering
  • Candidates with 1 years of experience are preferred.
  • Exceptional skills/talent troubleshooting complex web-based application/system issues.
  • Solid understanding of highly available architecture and experience supporting mission-critical services.
  • Hands-on technology experience in JBoss App Server, JBoss AMQ/BRMS, Angular JS, Java, Python, Hibernate, MySQL, Apache Tomcat, Qmatic, VMware, Microsoft Windows, and Redhat OS.
  • Familiarity and experience supporting the Government of Ontario IT Standards (GO-ITS).
  • Implementing and/or supporting large and complex web-based applications using Open Source, 3rd party COTS, and relational database (Oracle and/or MS SQL) is a plus.
  • Bilingual (English/French) is a plus.
  • Ability to work under limited supervision.

 

Health & Safety:

  • Works in compliance with H&S rules and regulations.

 

Other:

  • Comply with Serco Canada Inc. policies and procedures
  • Performs other tasks as assigned.

 

Serco is an Employment Equity company.

Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

 

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.

Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

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