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This video describes the work that Serco Canada does in Goose Bay, Newfoundland. Click here [PDF – 230 KB] for a transcript.

The service company that makes a difference

From providing driver examination services in Ontario, fitness and recreation services in Quebec, to air field and facilities maintenance in Saskatchewan and Labrador (see video to the left), Serco Canada's focus is service delivery that exceeds expectations.

At Serco, no matter the position we hold, we are deeply committed to improving the lives of the people we serve – we bring service to life. We move quickly and think creatively. We start work right away and break each assignment down into executable chunks. We borrow ideas and insights from services we deliver globally, adapt them, and apply them locally. We work with our clients in a collaborative, flexible, and imaginative way and focus on delivering real results and performance improvements. Our most powerful tool in delivering results and improving performance is to instill a more stimulating culture where people feel they can improve efficiency and personally make a difference.

Why work with us?

The reasons for working at Serco Canada are as diverse as the more than 50 types of positions we offer. At Serco, you’ll have the ability to make a difference in people’s lives, put your ideas to work, and have access to a breadth of opportunities. By joining us, you’ll become part of a company where employees stay an average of 9 or 10 years, have access to unlimited training and continuing education opportunities, and regularly achieve scores of well over 85% in monthly customer satisfaction surveys.

Together, we’re going places and discovering new personal strengths. At Serco, we aim to draw out the best in people by:

  • assigning work that is diverse, fun, engaging, and meaningful
  • equipping and empowering employees to do things better and smarter
  • giving back to our communities by delivering high quality services
  • ensuring transparency in metric and goal achievement as well as financial results
  • focusing on customers and adapting to people’s needs
  • adding value while doing things reliably and efficiently

Serco Canada is ISO 9001:2008 certified, which puts us among 1% of Canadian companies to receive this distinction and demonstrates a commitment to quality and to delivering on our service promises.

“There are many paths on the road to life. I’m glad mine led to DriveTest! Serco is a great option for bilingual speakers, and there are many benefits and opportunities for advancement!” — Ryan, Etobicoke, Ontario

“Serco, through inspiring and visionary leadership, has provided me with the opportunity to learn and develop many new skills. My roles over the past 10+ years have included customer service agent, driver examiner, and supervisor in the Operations Department as well as developer, end to-end user tester, implementation lead, and telephony and call centre leader in the IT Department. I even get to liaise directly with our clients to optimize our multi-channel customer service approach! Serco has provided me with many mentors that have encouraged me to take initiative, make mistakes, and learn from those mistakes. Every day, my position proves to be extremely exciting, interesting, and rewarding, all because of the amazing people I am fortunate to work with and the challenges that I am consistently encouraged to overcome.” — Sheila, Toronto, Ontario

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