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Our vision, values, and culture

At Serco, we are passionate about delivering public services and helping governments operate more efficiently. We reinvent and transform the way our clients do business.

Our vision is to be the world’s greatest service company. We want be recognized as the greatest in our field of service. It’s not just about revenues, profitability, or growth. We aspire to deliver great service and bring service to life. Delivering great service will ensure we continue to grow organizationally and individually.

At Serco, we know that every team member wants to – and can – personally make a positive difference in people’s lives. We adhere to the highest standards in dealing with colleagues, customers, suppliers, and shareholders. In our actions and behaviours, we abide by four governing principles.

  • Innovation – We aspire to be better than anyone else at what we do

    We continuously improve our ways of working, and try new ideas, big and small. We share our knowledge and experience and embrace change, knowing that if we don’t’ provide innovation and value for money to our customers, our competitors will.

  • Care – We care deeply about the services we provide, the communities we serve, and we look after each other

    We work together to deliver high-quality public services, often of great importance to the nation or the communities we serve. We take care of each other, and those we serve, and we aim to make a positive difference to people’s lives.

“Over the past decade, Serco has always made me feel that I have played an important role in the overall success of the business. Serco values teamwork and individual employee contributions, at all levels, at all sites. Every day, I can see that my efforts – and my team's efforts – are making a difference to Serco and the public. The career opportunities open to me are growing, largely because I'm surrounded by hardworking and inspiring people.” — Jason, Oakville, Ontario

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